Frequently asked questions

Wellnest turns data from your wearable into clear health insights you can share with family and your care team. It helps you understand how you're doing and stay connected to the people who care for you, wherever they are.

• Families caring for one another, including older relatives, especially when they don't live together.
• People living alone who want to stay connected to people they trust.
• People managing chronic conditions who want to keep their healthcare provider informed between appointments.
• Healthcare providers and clinics looking to better monitor patients' health outside the clinic.

Wellnest turns your wearable's data into a daily health summary and highlights changes in your core vitals compared with your usual patterns. Depending on your device, it can track:

• Sleep duration and consistency
• Heart rate, resting heart rate and heart rate variability (HRV)
• Blood oxygen (SpO2)
• Stress
• Daily activity and steps

Wellnest works with wearables that connect to Apple Health or Google Health, including:

• Apple Watch
• Fitbit
• WHOOP
• Oura Ring
• Samsung Galaxy Watch

More wearables and medical devices will be added soon!

Yes. You need an iPhone or Android phone that can download the Wellnest app and connect to one of the wearables listed above.

Get more from the wearable you already use. Wellnest helps you and your family spot changes early and know when to check in, before small concerns become bigger problems.

• More peace of mind. Stay connected to loved ones' health, even from a distance.
• A clearer picture of health. See how sleep, activity and other health measures change over time for you and your loved ones.
• Better conversations with your care team. Bring a record of health trends to appointments, with less reliance on memory.

Download Wellnest from the App Store on iPhone or Google Play on Android.

1. Download Wellnest and create your account.
2. Choose a plan or enter your Family Plan code, if you have one.
3. Connect your wearable.
4. Create a Nest or accept an invitation to join one.

Connect it during setup by following the prompts. To change it later, go to Settings > Synced device.

Not yet. Wellnest connects to one wearable at a time.

Create a Nest for up to 6 people, or accept an invitation to join one. If you own a Family 8 plan, your Nest can hold 8. Everyone needs a Wellnest account; to invite someone, use the email address associated with their account.

Not yet. You can belong to one Nest at a time. Support for multiple Nests is coming soon.

Email your healthcare provider's contact information to hello@hellowellnest.com, and we'll help you connect.

Yes. Help them set up their account, connect their wearable and join your Nest. After setup, their wearable syncs automatically.

Yes. Invite them using their account email. Family Plan codes work only in the plan's country, so relatives abroad need their own plan. Nest ownership cannot transfer across countries.

Yes. Once installed, Wellnest works worldwide. The app is available in the US and Brazilian app stores, in English and Portuguese.

You choose who can see your health data and can change or revoke sharing at any time.

Wellnest doesn't track your location day to day. If you send an emergency alert, your location is shared with your Nest only if you've enabled location permission.

Your data is encrypted in transit and at rest. Wellnest complies with HIPAA and LGPD, and you control who you share with.

No. Wellnest is funded by subscriptions. We don't sell your data or show ads.

Yes. Revoke sharing in the app at any time. To permanently delete your account and data, go to Settings > Delete my account.

No. Wellnest helps you understand your wearable's data. It does not diagnose, treat, prevent or cure any condition, or replace medical care.

Call your local emergency number first. You can also use Wellnest's emergency button to notify your Nest. Wellnest does not dispatch emergency services.

Wellnest raises an alert when something looks like it needs attention. Three things trigger one:

• A reading outside the healthy range. Wellnest learns your usual patterns and flags core vitals that move outside them.
• A fall. Apple Watch reports falls to Wellnest, which passes them straight to your Nest. Other wearables don't support fall detection yet.
• You, from the app. Anyone can raise an alert themselves if they feel unwell, no reading required.

There are also minor alerts for practical problems, like a wearable that has been taken off or has stopped syncing. These are lower priority: they tell your Nest that data is missing, not that something is wrong.

When an alert fires, your Nest is notified. Members can check in through the app, call the person directly, or contact emergency services. Wellnest doesn't dispatch emergency services itself.

Choose Individual, Family 4 or Family 8, with monthly or annual billing. New plans include a 14-day free trial; a card is required. Cancel before the trial ends to avoid charges. See current pricing.

Yes. Choose Family 4 or Family 8 and share your Family Plan code with them. You pay for the plan; they aren't billed separately. Codes work within the plan's country.

Yes. Go to Settings > Manage subscription > Manage billing. If you switch to a smaller plan, remove any members above its limit.

Go to Settings > Manage subscription > Manage billing. Your account stays, but health insights pause when your plan ends. If a Family Plan ends, its members need their own active plans.

Your account stays, and you keep full access to your settings so you can re-subscribe or cancel at any time. Every other feature pauses until a payment succeeds. To fix it, update your payment method in Manage billing. Access resumes as soon as the payment goes through.

Pricing is tailored to your organization. Email hello@hellowellnest.com for details.

Email hello@hellowellnest.com. Healthcare providers use a browser-based portal to view the trends and alerts patients choose to share, with nothing to install.

Wellnest helps you review patients' wearable data between visits. It does not provide continuous clinical supervision or emergency response. Your practice decides how and when to review the data.

Email hello@hellowellnest.com.